TERMS OF USE
Last updated March 12, 2025
AGREEMENT TO OUR LEGAL TERMS
We are Trip Solutions LLC, doing business as https://www.weengs.com ("Company," "we," "us," "our"), a company registered in Wilmington DE, United States. Legal at 1000 N. West Street, Suite 1501, City of Wilmington, New Castle County 19801 and mailing address at 2125 Biscayne Blvd 2012 Miami, FL 33137 USA.
We operate the website https://www.weengs.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Our company offers exclusive access to luxury airline tickets, specializing in business class and first class flights. We provide unparalleled comfort and exceptional service for discerning travelers seeking the best in air travel. Whether for business or leisure, we ensure a premium flying experience tailored to your needs.
You can contact us by phone at +1 (645) 202-1212, email at info@weengs.com, or by mail to 2125 Biscayne Blvd 2012 Miami, FL 33137, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Trip Solutions LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
solely for your personal, non-commercial use or internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@selectbusinessclass.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
PRODUCTS
All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
PURCHASES AND PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- PayPal
- Zelle
- Wire Transfer
- Discover
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
We reserve the right to cancel or void any booking or transaction if we suspect fraud, abuse, high-risk activity, or any violation of these Terms. We may also require additional identity verification or documentation before finalizing certain transactions.
Some destinations impose additional taxes, fees, or charges that are not included in the ticket price and must be paid locally. These may include airport departure taxes, tourism fees, or visa-on-arrival costs. You are solely responsible for payment of any such charges.
Payment processing is carried out by Trip Solutions LLC, the parent company of Weengs. In certain cases, payments may be processed on behalf of the airline or third-party ticketing partners. All charges will appear under the legal name of the merchant on your billing statement. By completing a transaction, you authorize us or our authorized partners to process the payment on your behalf.
Waiver of EU Right of Withdrawal
By proceeding with your booking, you acknowledge and agree that the services provided fall under exceptions to the EU consumer right of withdrawal. In accordance with Article 16 of Directive 2011/83/EU, you expressly waive your 14-day right of cancellation for travel services that are scheduled to be performed on a specific date or within a specified period.
AIRLINE TRAVEL TERMS & CONDITIONS
Ticketing Policies
Name Accuracy: Tickets are non-transferable and name changes are strictly prohibited. The ticket must be used by the person whose name appears on the reservation.
Refunds and Cancellations: All ticket purchases are subject to airline fare rules. In most cases, tickets are non-refundable. If fare conditions permit changes or cancellations, a service fee of $250 per person will apply, in addition to any airline-imposed penalties. Refunds are issued in the form of a future travel credit, valid for up to 12 months from the original purchase date, and applicable only to long-haul international flights of equal or greater value.
No-Show Policy: Tickets marked as “no-show” (where the traveler does not cancel or reschedule before departure) cannot be refunded or exchanged. It is the passenger's responsibility to notify us before the departure time.
Ticket Sequence: Tickets must be used in the sequence in which they are issued. Out-of-sequence usage is strictly prohibited and may invalidate the remaining segments of the itinerary.
Schedule Changes: Airlines reserve the right to make schedule changes, which may affect your itinerary. While we strive to assist with adjustments, such changes are beyond our control. We advise checking flight status 72 hours prior to departure.
Ticket Guarantee: If your ticket is not honored due to reasons beyond your control, please contact us immediately. We will either reissue your ticket, provide an alternative solution, or offer a full refund within 24 hours.
Airline Responsibility: Your ticket is subject to the terms of the airline’s contract of carriage. The airline is solely responsible for the operational execution of your flight.
Communication: All communications including ticket confirmations and schedule updates will be sent to the email address you provide. Ensure your contact information is accurate and that our messages are not blocked by spam filters.
Baggage Allowance
Baggage Terms Defined by Airlines: Baggage allowance, including permitted weight and number of bags, is determined solely by the airline operating your flight. It is your responsibility to review and comply with the baggage policies of the specific airline before departure.
Order Confirmation Reference: Baggage allowance details, where applicable, are shown in your order confirmation. However, these are subject to change based on airline policies, and we advise reviewing the carrier's website or contacting them directly for the most up-to-date information.
Excess Baggage Fees: If your baggage exceeds the allowed limit, the airline may charge excess baggage fees. These charges are not included in your ticket price and must be paid directly to the airline at the airport.
Special Items and Restrictions: Airlines may have specific policies regarding oversized, fragile, or special items (e.g., sports equipment, musical instruments). It is your responsibility to notify the airline in advance and comply with their regulations.
Lost or Damaged Baggage: In the event of lost, delayed, or damaged baggage, please contact the airline directly upon arrival. Airlines have designated procedures for filing claims, and any compensation will be issued by the airline, not by our agency.
Hand Luggage: Cabin baggage restrictions also vary between airlines and fare classes. Please ensure you verify allowable dimensions and weight for carry-on bags prior to travel.
Travel Suppliers: Rules and Restrictions
Third-Party Provider Terms: Our company acts solely as an intermediary between you and the travel service providers (e.g., airlines, hotels, car rental companies). All services are subject to the terms and conditions of the respective suppliers, including but not limited to their rules regarding fares, tickets, baggage, check-in times, cancellations, and refunds.
Your Agreement with the Supplier: By booking through our Services, you agree to be bound by the terms, conditions, and policies of the applicable travel provider. It is your responsibility to review these terms before finalizing any purchase.
Service Fulfillment and Liability: We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any supplier or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
Changes by Suppliers: Travel suppliers may alter, cancel, or reschedule travel services without prior notice. We are not liable for such changes, but we will make reasonable efforts to support you in resolving related issues when possible.
Denied Boarding or Unused Services: If you are denied boarding or choose not to use a part of the purchased services, refunds or compensation will only be considered in accordance with the travel supplier’s rules and applicable regulations.
Special Requests: Any special requests such as meal preferences, seat assignments, or accessibility services must be made directly with the airline or service provider. We do not guarantee fulfillment of such requests.
Requirements for Travel
Travel Documents: It is your sole responsibility to ensure that you have valid travel documents, including but not limited to a passport (with appropriate validity), visas, entry permits, health certificates, and other required documentation for all countries on your itinerary. Failure to present the necessary documents may result in denial of boarding or entry, for which we bear no responsibility.
Visa Requirements: Visa policies vary by destination and nationality. We strongly recommend verifying visa requirements well in advance of your departure date by contacting the relevant consulates or embassies. Our company does not provide visa application services and is not liable for denied entries due to missing or incorrect documents.
Health and Vaccination Requirements: Certain countries may require proof of specific vaccinations or health documentation, including COVID-19-related requirements. You are responsible for checking and complying with the latest travel health regulations for all countries on your route.
Name Matching: The name on your booking must exactly match the name on your passport or government-issued ID. Any mismatch may result in denial of boarding or ticket cancellation by the airline.
Transit and Entry Regulations: Even if you are transiting through a country, you may still require a visa or special travel authorization. It is your duty to ensure compliance with all transit rules.
Minors Traveling Alone or With One Parent: If a child is traveling alone or with only one parent/legal guardian, additional documentation (such as parental consent letters) may be required depending on the destination country.
Force Majeure
Definition: For the purposes of these Terms, a Force Majeure Event includes but is not limited to acts of God, natural disasters (such as earthquakes, hurricanes, floods), pandemics, epidemics, acts of terrorism or war, governmental restrictions, strikes, civil unrest, embargoes, airline bankruptcy, and any other events beyond our reasonable control that may prevent or delay fulfillment of our obligations.
Limitation of Liability: We shall not be held liable or deemed in breach of these Terms for any delay or failure in performance resulting from a Force Majeure Event. In such cases, all obligations shall be suspended for the duration of the event.
Travel Disruptions: In the event of travel disruptions caused by a Force Majeure Event, we will make reasonable efforts to assist with rebooking or securing travel credit with suppliers. However, we cannot guarantee refunds or alternative arrangements, as these are subject to the travel supplier’s own policies and availability.
No Refund Obligation: If your travel plans are impacted by a Force Majeure Event, we are not obligated to issue a refund, credit, or compensation. All such decisions will be governed by the fare rules of the airline or supplier involved.
Customer Responsibility: You acknowledge that travel involves inherent risks, including those caused by Force Majeure Events. It is strongly recommended to purchase travel insurance to protect against unforeseen events and losses.
Limitation of Liability
Indirect Damages Disclaimer: Under no circumstances shall we, our directors, employees, agents, partners, suppliers, or affiliates be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, loss of data, personal injury, property damage, or business interruption, arising out of or in connection with your access to or use of our Services or inability to do so.
Scope of Responsibility: Our liability is strictly limited to the role of intermediary between you and the travel service provider. We are not responsible for the acts, errors, omissions, warranties, breaches, negligence, or misconduct of any travel provider, nor for any personal injuries, death, property damage, or other damages or expenses resulting from your travel or accommodation.
No Guarantee of Travel Services: We make no guarantees regarding the availability, pricing, or quality of any services provided by third parties. All bookings are subject to confirmation and the terms and conditions of the respective travel provider.
Maximum Liability: In the event we are found liable for any reason whatsoever, our total cumulative liability shall not exceed the total amount paid by you for the specific booking giving rise to the claim. This limitation applies regardless of the cause of action or legal theory asserted.
Third-Party Websites: We are not liable for any information, products, or services offered on third-party websites that may be linked through our Services.
Indemnification
You agree to defend, indemnify, and hold harmless Trip Solutions LLC (doing business as Weengs ), including our affiliates, officers, directors, employees, agents, and licensors, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, or expenses (including but not limited to attorney’s fees) arising from:
Your Violation: Any breach or alleged breach of these Terms and Conditions by you or any person acting on your behalf;
Improper Use: Your misuse of the Services, including but not limited to unauthorized bookings, fraudulent chargebacks, or use of the platform in a manner that violates any applicable law or regulation;
Third-Party Rights: Your infringement of any third party’s intellectual property or other rights, including airlines, travel providers, or other users;
Submissions or Content: Any content or information you upload, submit, post, or transmit through the Services, including false, misleading, or defamatory content;
Travel Disputes: Any claims or disputes between you and any third-party provider, including airlines, hotels, or car rental companies, related to the services arranged through our platform.
Travel Insurance
Recommendation: We strongly recommend that all customers purchase comprehensive travel insurance to protect against unexpected events that may affect their travel plans. This includes, but is not limited to, trip cancellation, interruption, delay, lost baggage, medical emergencies, and other unforeseen circumstances.
Customer Responsibility: It is solely your responsibility to evaluate and select an appropriate travel insurance policy that suits your needs. Our company does not offer insurance directly and cannot be held liable for your decision to travel without coverage or with insufficient coverage.
Third-Party Providers: Any travel insurance offered through our website or in partnership with third-party providers is subject to the terms, conditions, and exclusions of those providers. We are not responsible for claim processing, denial of benefits, or the conduct of the insurance provider.
Documentation: In the event of a travel disruption, you may be required to provide documentation (e.g., receipts, booking confirmations, airline notices) to your insurance company. We can provide support documents upon request to assist with your claim.
Force Majeure Coverage: Some events, such as pandemics or natural disasters, may be considered Force Majeure and not covered by certain policies. Please read your policy carefully or consult the insurer for clarification before purchase.
Important Notices for International Travel
Passport Validity: Many countries require that your passport be valid for at least six (6) months beyond the date of your intended return. It is your responsibility to ensure your travel documents comply with the destination country’s requirements.
Entry Requirements: International destinations may have unique entry requirements, including but not limited to visas, vaccinations, return/onward travel proof, and health declarations. We do not guarantee admission into any country and are not liable for denied boarding or entry.
Customs and Immigration: You are solely responsible for complying with all customs, immigration, and security laws of the countries you visit or transit through. We are not responsible for any fines, penalties, or travel disruptions caused by non-compliance.
Currency and Taxes: Some countries may require payment of arrival or departure taxes in local currency. These charges are not included in your ticket and must be paid directly to the appropriate authorities.
Transit Visa: Even if you are only transiting through a country, a visa may be required. It is your responsibility to verify whether transit visa requirements apply to your itinerary.
Travel Advisories: We recommend reviewing current travel advisories and health recommendations from official government sources prior to booking and departure. It is your responsibility to stay informed of the political, health, and safety status of your destinations.
Language and Local Laws: Laws, cultural norms, and regulations vary widely from one country to another. You are responsible for familiarizing yourself with the local laws of your travel destinations.
Customer Communications & Contact Information
Primary Contact Method: All official communication regarding bookings, confirmations, schedule changes, cancellations, and other updates will be sent to the email address and/or phone number you provide at the time of booking.
Responsibility to Maintain Contact Details: It is your responsibility to ensure that all contact information submitted to us is accurate and up to date. We are not liable for missed notifications or updates due to incorrect, outdated, or inaccessible contact details.
Email Delivery: You agree to regularly check your email (including spam/junk folders) for correspondence from us. We are not responsible if our messages are filtered out or blocked by your email provider.
SMS & Messaging Apps: In some cases, we may contact you via SMS, WhatsApp, or Viber for urgent matters or itinerary updates. By providing your phone number, you consent to receiving such communications related to your booking.
No Unsolicited Marketing Without Consent: We will not send promotional messages or marketing emails unless you have opted in. You may unsubscribe from such communications at any time.
How to Contact Us:
O Phone: +1 (645) 202-1212
O Email: info@weengs.com
o Mailing Address: 2125 Biscayne Blvd 2012 Miami, FL 33137,
United States
Dispute Resolutions
Informal Resolution First
Before initiating any formal dispute process, you agree to contact us at info@weengs.com to attempt a good-faith resolution of any concern or complaint related to your booking or use of our Services. We will use reasonable efforts to respond and resolve the issue within ninety (90) days upon written notice
Binding Arbitration
If the Dispute cannot be resolved informally, it shall be resolved exclusively by final and binding arbitration, administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and, where applicable, its Supplementary Procedures for Consumer-Related Disputes. The arbitration may be conducted in person, through document submission, by phone, or online. Unless otherwise required by AAA rules or law, arbitration will take place in Miami Beach, Florida. Your arbitration fees and your share of arbitrator compensation shall be governed and potentially limited by the AAA Consumer Rules. The arbitrator must follow applicable law and will issue a written decision, though a statement of reasons is not required unless requested by either party. This arbitration agreement is governed by the Federal Arbitration Act (FAA)
You understand and agree that, by accepting these terms, you are waiving the right to a trial by jury and to participate in a class action.
Individual Basis Only
All disputes will be resolved on an individual basis only. You expressly waive any right to bring or participate in any class action, collective arbitration, or representative proceeding. Arbitration shall not be joined with any other proceeding and may not be conducted on behalf of the public or other persons.
Exceptions to Arbitration
We both retain the right to bring individual claims in small claims court or to seek injunctive or equitable relief for infringement or misuse of intellectual property rights, as well as claims related to theft, invasion of privacy, or unauthorized use. These types of Disputes are not subject to informal negotiation or arbitration.
Applicable Law and Jurisdiction
These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. For any claims not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.
Limitation Period
Any dispute or claim must be filed within one (1) year after the cause of action arises, or it shall be permanently barred, to the fullest extent permitted by law.
Enforceability Clause
If any part of this section is found to be illegal or unenforceable, that part shall be severed, and the remainder shall remain valid. Disputes that cannot be arbitrated will be resolved by a competent court in the specified jurisdiction. If this provision is found to be unenforceable in part, neither party will elect to arbitrate any dispute falling within that portion, and such dispute shall be resolved by a court of competent jurisdiction.
You may opt out of this arbitration agreement by submitting a written request to info@weengs.com within 30 days of first accepting these Terms.
Frequent Flyer Programs and Mileage Credit
Mileage Accrual Not Guaranteed: Tickets purchased through our agency — especially discounted or negotiated business and first-class fares — may be in fare classes that are ineligible for frequent flyer miles or may earn reduced mileage. We do not guarantee mileage accrual for any booking.
Airline Discretion: The crediting of miles and loyalty benefits (e.g., lounge access, upgrade eligibility) is determined solely by the airline and subject to their fare class rules. Some discounted tickets may not qualify for any elite qualifying miles or segments.
Program Membership: If you wish to accrue mileage, it is your responsibility to enter your frequent flyer number at the time of booking or request that it be added prior to travel. Not all airlines allow retroactive crediting.
Elite Status Benefits: Travel booked through third-party agents may be excluded from certain elite tier perks, including but not limited to seat upgrades, priority boarding, or free checked baggage. Please confirm eligibility with the airline directly.
Disputes & Claims: All mileage disputes or retroactive credit requests must be addressed directly with the airline. We do not process or intervene in such matters.
Final Disclaimers & Notices
No Warranty: All services and information provided through our platform are offered on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to fitness for a particular purpose, accuracy, reliability, merchantability, or non-infringement.
Travel Risks: By purchasing travel services through our agency, you acknowledge the inherent risks associated with travel, including delays, cancellations, accidents, political unrest, and health hazards. You voluntarily accept these risks and agree that we are not liable for any losses arising from them.
Pricing Errors: In the event of a pricing error on our website or in a booking confirmation, we reserve the right to cancel or adjust any reservation made under incorrect pricing, even if the payment has been processed.
Third-Party Content: Our website may contain links to third-party sites or services. We do not control or endorse, and are not responsible for, the content, terms, or practices of these external platforms.
Modifications to Terms: We reserve the right to update these Terms and Conditions at any time without prior notice. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.
Severability: If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be severed and the remaining provisions shall remain in full force and effect.
Information Accuracy Disclaimer
We make every effort to ensure the accuracy of the information presented on our website, including flight schedules, fare rules, availability, and airline policies. However, much of this data is provided by third parties and is subject to change at any time without notice. We do not guarantee the completeness, reliability, or accuracy of any such content and shall not be held liable for any direct or indirect losses arising from errors, delays, or omissions in this information.
Airline Schedule Changes
Airlines reserve the right to make schedule changes, including adjustments to departure times, flight numbers, aircraft type, and operating carriers. These changes may occur after a ticket is issued and are outside of our control. It is the passenger’s sole responsibility to reconfirm flight schedules and departure times directly with the airline at least 72 hours prior to travel. We are not responsible for missed flights, misconnects, or denied boarding caused by airline-initiated changes or cancellations.
General Travel Disclaimers
We are not responsible for any issues resulting from weather conditions, mechanical delays, strikes, force majeure, pandemics, or other operational decisions made by airlines or other travel suppliers. We are not liable for loss of enjoyment, missed connections, visa issues, baggage delays, or any costs not directly related to services booked through our agency. Refunds for affected services are strictly subject to the airline’s policies and are not guaranteed.
Cabin Class Limitations
Select Business Class specializes in premium cabin fares, including business and first class. The class of service is determined by the fare rules and booking class selected at the time of purchase. We do not guarantee seat assignments, lounge access, onboard services, or frequent flyer credit, as these are subject to the policies of the operating carrier. Travelers are encouraged to verify available services directly with the airline prior to departure.
WEENGS PRODUCTS
Ticket Protection Terms
Provider Overview
Select Business Class (“we,” “our,” or “us”) acts as the provider, facilitator, and administrator of the Ticket Protection Service (“Service”), a non-insurance administrative product designed to enhance customer flexibility, confidence, and coverage during their travel journey.
The Service is made available to eligible travelers booking through https://www.weengs.com and is governed by our Terms of Use, including all applicable U.S. and international travel regulations.
Ticket Protection is offered solely as a supplementary service to qualifying flight bookings, and does not constitute an insurance policy or replace external travel insurance coverage.
Service Description: WEENGS Ticket Protection or Travel Protection
The Select Business Class Ticket Protection (“Service”) is a non-insurance administrative service bundle designed to safeguard your itinerary and deliver added peace of mind. The Service includes the following customer-focused benefits (“Benefits”):
✔ Next Trip Voucher
✔ Missed Connection
✔ Lost or Mishandled Bag
✔ Hospitalization (Forbidding Travel)
✔ Illness (Forbidding Travel)
✔ Priority Support
✔ 24H Price Drop Refund
✔ Refund as Travel Credit
✔ Agency Fees Waived
✔ Seat Upgrade Monitoring
✔ Special Request Assistant
Each of the above is individually referred to as a “Benefit,” and collectively as the “Service” or “Ticket Protection.” All Benefits are administered solely by WEENGS and remain subject to availability, fare rules, eligibility conditions, and applicable airline and agency policies.
This is a non-insurance offering and does not constitute travel insurance or replace insurance purchased through third-party providers.
Acquisition of Services
· The Service is available only to passengers who have explicitly opted in and completed payment for the protection during the purchase process.
· The Service may not be available for all routes, fare types, or booking classes. Weengs reserves the right to deny availability at its sole discretion.
· The Service must be applied to all passengers included in the booking to be valid. Split or partial passenger coverage is not supported.
Non-Refundable Fee
• The Ticket Protection Service fee is strictly non-refundable, regardless of whether the associated flight is later canceled, modified, or refunded — whether voluntarily or involuntarily.
• If the customer cancels their itinerary and receives a full or partial refund from the airline, the amount paid for the Ticket Protection remains fully non-refundable.
• The non-refundable nature of the fee applies even if none of the included Benefits are used or activated during the course of the booking.
• All Benefits under the Service are administered exclusively by Weengs and are subject to availability, eligibility criteria, operational limitations, and applicable fare rules, as outlined in the Ticket Protection program terms.
Next Trip Voucher Terms
Overview
Trigger Event
Voucher Value
Validity and Expiration
Usage Rules
Claim and Delivery
Restrictions and Forfeiture
Vouchers become void if the associated ticket is refunded or canceled.
Vouchers cannot be reinstated once forfeited.
The voucher cannot be redeemed retroactively for past bookings.
Missed Connection Terms
Overview
Applicability and Trigger Event
Rebooking Policy
Rebooking Conditions
Cost Coverage and Reimbursement
Claim and Expiry
Exclusions
Service Guarantee
Nature of the Service
This service is a non-insurance benefit. It is a rebooking guarantee contingent upon availability at the time of request and is provided as part of the Ticket Protection plan.
Flight Delay Compensation Terms
Overview
Trigger Conditions
This benefit applies if the traveler experiences a delay of 3 or more hours at the final arrival destination, directly caused by the operating airline for reasons such as:
Delay must occur on the originally scheduled date of arrival and be fully attributable to the operating airline.
Eligibility and Notification
Compensation Options
In addition, if the delay causes a missed connection or overnight disruption, the traveler may be eligible for:
Limitations and Exclusions
Claim Process and Timing
Nature of the Service
This service is not an insurance policy, but a travel assistance benefit provided through the Ticket Protection plan, designed to help travelers navigate and recover from unexpected delays
Lost or Mishandled Bag Terms
Overview
Scope of Service
Trigger Event and Conditions
To activate the benefit:
Reporting and Documentation
Compensation and Resolution
Exclusions
This benefit does not apply in the following cases:
Disclaimers and Conditions
Hospitalization (Forbidding Travel) Terms
Overview
Full Refund for Unused Tickets
Partial Ticket Use – Rescheduling
If the traveler is hospitalized after beginning their trip and cannot complete it:
Process for Submission
Limitations and Exclusions
Nature of the Benefit
This is a non-insurance benefit offered as part of the Ticket Protection plan. It is a service commitment provided by our agency and does not substitute airline refund policies or external medical coverage
Illness (Forbidding Travel) Terms
Overview
Full Refund for Unused Tickets
Partial Use – Free Exchange
If the trip has started but cannot be completed due to illness:
Claim Process
To submit a request, travelers must:
Limitations and Exclusions
Refund and Processing Timeline
Nature of the Benefit
This is a non-insurance feature included in the Ticket Protection plan. It offers case-by-case flexibility to accommodate verified medical incidents that prevent travel
Priority Support Terms
Overview
Service Features
Priority Support includes:
Availability and Duration
Access Instructions
Limitations and Exclusions
Usage Terms
Nature of the Service
This is a non-insurance concierge feature offered under the Ticket Protection plan. It provides logistical and travel-related assistance but does not include monetary compensation
24H Price Drop Refund Terms
Overview
Service Activation and Monitoring
Refund and Credit Policy
Delivery and Validity
Exclusions
This service does not apply to:
Request and Claim Process
Nature of the Benefit
This is a non-insurance, value-based service provided through the Ticket Protection plan. It is a customer-centric feature designed to offer confidence in your fare booking while enhancing loyalty through smart travel value recovery
Refund as Travel Credit Terms
Overview
Eligibility
Travel Credit Value
Credit Issuance & Validity
Terms of Use
Rebooking Rules
Exclusions
Travel credits will not be issued in the following cases:
Nature of the Service
This is a non-insurance benefit offered under the Ticket Protection plan. It is a loyalty-based recovery option, not a statutory refund mechanism, and must be requested through our service team
Agency Fees Waived Terms
Overview
Scope of the Waiver
Financial Terms
Eligibility and Use
Exclusions
Processing and Support
Nature of the Service
This is a non-insurance administrative benefit included in the Ticket Protection plan, intended to reduce the financial burden and simplify the change/cancellation process for travelers
Seat Upgrade Monitoring Terms
Overview
Scope of Monitoring
Service Mechanics
Upgrade Execution
Eligibility
Restrictions
Notification and Response Time
Nature of the Benefit
This is a non-insurance administrative service provided through the Ticket Protection plan. The agency acts solely as a facilitator and does not guarantee airline approval, pricing stability, or upgrade fulfillment.
Special Request Assistant Terms
1. Overview
The Special Request Assistant is a personalized concierge feature offered to Ticket Protection holders. It assists travelers in managing additional service requests with airlines and third-party providers to ensure a smoother and more comfortable travel experience.
Supported Requests
This benefit includes assistance with the following types of requests, subject to airline and provider policy:
Request Handling and Resolution
Communication and Submission
Limitations and Exclusions
Nature of the Benefit
This is a non-insurance administrative concierge benefit included under the Ticket Protection plan. It provides support in coordinating special requests but does not guarantee service delivery or outcomes.
The Special Request Assistant does not replace airline obligations under disability access laws or other regulatory requirements, and is not a substitute for travel insurance or airline-provided assistance.
Flexible Ticket Terms
Service Description: Weengs Flexible Ticket
The Flexible Ticket is a standalone, non-insurance administrative product offered by Weengs to provide customers with increased flexibility when adjusting their travel plans. This service allows travelers to change their travel dates without incurring airline or agency penalty fees, subject only to fare differences.
Flexible Ticket is designed to simplify the rebooking process and reduce unexpected costs in case your plans change.
Acquisition of Service
Coverage and Benefits
Travelers who purchase the Flexible Ticket product are entitled to the following:
✔ No rebooking fees charged by Weengs
✔ No airline penalty fees on eligible fares
✔ Only pay the fare difference, if any
✔ Support from our rebooking team, available 24/7
✔ Validity for rebooking up to 12 months from original ticket issuance
Change Conditions and Limitations
Exclusions
The Flexible Ticket product does not cover:
Non-Refundable Fee
Claim and Rebooking Process
Nature of the Service
The Flexible Ticket is a non-insurance administrative service, designed to support eligible date changes under your itinerary. This product is separate from any refund, cancellation, or protection policy, and does not override airline-imposed fare rules or travel insurance plans.
Select Business Class acts solely as an intermediary between travelers and third-party travel providers (e.g., airlines). The Flexible Ticket does not override airline rules, policies, or decisions — including but not limited to schedule changes, cancellations, or route suspensions.
Travelers are solely responsible for meeting all airline and government travel requirements, including passport, visa, health, and entry conditions. Select Business Class is not liable for missed flights or denied boarding due to documentation issues, health protocols, or evolving government regulations.
In the event of airline-initiated changes (such as flight cancellations or schedule adjustments), our team will assist with rebooking options in accordance with airline fare rules and availability. However, outcomes are not guaranteed and are ultimately determined by the airline.
Cancel For Any Reason Terms
1. Service Description: Weengs Cancel For Any Reason
The Cancel For Any Reason ("CFAR") product is a standalone, non-insurance administrative service offered by Weengs, designed to provide travelers with maximum flexibility and peace of mind. With this product, you may cancel your flight booking for any reason prior to departure — no documentation or justification required.
This service allows you to choose between two refund options:
Acquisition of Service
Coverage and Benefits
Travelers who purchase Cancel For Any Reason are entitled to:
✔ Cancel your flight for any reason, at any time before departure
✔ No documentation or justification required
✔ Receive either:
Conditions for Use
Exclusions
Cancel For Any Reason does not cover:
Non-Refundable Fee
Cancellation & Refund Process
Nature of the Service
Cancel For Any Reason is a non-insurance administrative service designed to increase customer flexibility and eliminate the need for claim justifications. This product does not replace travel insurance and does not override airline fare rules. It is offered exclusively through Weengs and is subject to applicable laws, airline policies, and operational availability.
REFUNDS POLICY
All ticket purchases are subject to the fare rules and policies of the respective airline. Most business and first-class tickets offered through our platform are non-refundable unless stated otherwise. By proceeding with your purchase, you acknowledge and accept the following:
§ Non-Refundable Fares: The majority of tickets issued through our agency are non-refundable. Refunds, where permitted, will be processed only according to the airline's fare rules and are subject to approval by the airline.
§ Change & Cancellation Fees: If changes or cancellations are permitted, a minimum service fee of $250 per passenger will apply, in addition to any penalties or fees imposed by the airline.
§ Refund Method: Approved refunds will be issued as a travel credit, valid for use within 12 months from the original date of purchase. Travel credits are non-transferable and must be used for flights of equal or greater value.
§ No-Show Policy: Failure to cancel or modify your booking prior to departure will be treated as a "no-show," which is strictly non-refundable and not eligible for credit.
§ Processing Time: Approved refunds or travel credits may take up to 10–12 weeks to be processed, depending on the airline and the complexity of the transaction.
§ Third-Party Restrictions: In cases where tickets are issued through consolidators or negotiated fares, additional restrictions may apply, and refunds may not be available.
§ Chargebacks: Initiating a chargeback with your financial institution while a refund is in progress may result in delayed processing or complete rejection of your refund.
§ Force Majeure: Refunds are not guaranteed in the event of disruptions caused by acts of God, government restrictions, natural disasters, strikes, or other Force Majeure events. In such cases, the refundability of the ticket is subject to the airline’s policies.
If you have any questions regarding refund eligibility, please contact us at info@weengs.com before initiating cancellation.
Please review our Return Policy prior to making any purchases: https://www.weengs.com/refunds
PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
USER GENERATED CONTRIBUTIONS
The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services' Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
CONTRIBUTION LICENSE
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
Non-Affiliation Disclaimer
Select Business Class is an independent travel agency and is not affiliated with any airline, alliance, or frequent flyer program. All trademarks and brand names are the property of their respective owners and are used solely for descriptive purposes.
PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://weengs.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
ADDITIONAL GOVERNING LAW CLAUSE
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.
CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE six (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $10,000.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
SMS TEXT MESSAGING
Opting Out
If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP.” You may receive an SMS message confirming your opt out.
Message and Data Rates
Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.
Support
If you have any questions or need assistance regarding our SMS communications, please email us at info@weengs.com or call at +1 (645) 202-1212.
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Trip Solutions LLC
2125 Biscayne Blvd
2012 Miami, FL 33137
United States
Phone: +1 (645) 202-1212
Distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc
SMS Terms of Service
SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If consent has been given to receive text messages from Trip Solutions, messages may be received related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Booking confirmations or updates
Check-in or flight alerts
Example: "Hello, this is a reminder of your upcoming trip from Los Angeles to Madrid on the 1st of June. Please make sure to be at the airport in time for the check-in. Reply STOP to opt out of SMS messaging at any time."
Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per week may be received related to [appointments/confirmations, etc.].
Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your check-in or booking confirmations."
Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
Opt-in to receive SMS messages from Trip Solutions LLC can be done in the following ways:
By submitting an online form
Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://weengs.com/contacts
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary